Okay, as promised, a quick update on my joystick replacement problem on my Permobil. We were not going to let them walk all over us and simply ignore their responsibilities to all their customers. So after quite a few phone calls making it quite clear that they must bring this problem to a successful closure, a joystick became available. We were told that it was a completely different make of joystick that would be available for the foreseeable future & would also be a little bit more on the reliable side. However, when the joystick arrived it didn't really look any different from the old ones. I didn't really have any choice but to have it fitted since it arrived on Christmas Eve and the engineer had already been booked in to fit it. Even the Permobil engineer was puzzled at why they had sent exactly the same joystick as before. Anyway, it is all outfitted on the chat is working as normal which is a relief. However, been here before and have got the T-shirt........ three times, so I'm not holding my breath that this joystick is going to be any different from the last three.

If you are in the same situation as me please don't let Permobil walk all over you and abandon your situation. You may have to be firm with them but from our experience, getting a little irate does sometimes have its advantages.

I love my Permobil and I would really struggle with out it. I'm glad that they came around to my way of thinking and I applaud them for dealing with the situation promptly, rather than keeping me hanging on for months.